Privacy Policy
Moncer Studio respects and is committed to protecting the privacy of every website visitor and client. This policy explains what data we collect, how we use it, and your rights over that data. By accessing our website or using our services, you agree to the collection and use of data as described in this document.
Legal Basis
- Law No. 27 of 2022 on Personal Data Protection (PDP Law) — the primary personal data protection law in Indonesia governing data subject rights and data controller obligations.
- Law No. 11 of 2008 as amended by Law No. 19 of 2016 on Electronic Information and Transactions (ITE Law) — regulates the management of electronic information and transactions, including data protection within electronic systems.
- Government Regulation No. 71 of 2019 on the Operation of Electronic Systems and Transactions — regulates the obligations of electronic system operators in managing user data securely and responsibly.
Data We Collect
Moncer Studio collects your personal data through various points of interaction, including when you visit our website, place an order, contact us for consultation, or download digital products.
Identity Data
- Full name
- Business / company name
- Email address
- Phone / WhatsApp number
- Home or office address (if required for invoicing)
Transaction Data
- Order history via online store
- Product / package details purchased
- Payment information (method, status — not card numbers)
- Invoice number for custom services
- Digital product download histo
Communication Data
- Messages sent through the contact form
- Email conversation history
- Briefs and project materials submitted
- Feedback and revision notes
Technical Data
- Visitor IP address
- Browser type and device
- Pages visited and visit duration
- Referral source (how you found us)
- Cookie and session data
Moncer Studio does not store credit/debit card data, full bank account numbers, or your payment access credentials. All payment processing is handled by encrypted third-party payment service providers.
How We Use Your Data
The data we collect is used solely for legitimate service operations and communications, including:
- Processing orders — managing transactions via the online store, issuing invoices, and confirming payments for custom services.
- Executing projects — contacting Clients for onboarding, brief collection, and coordination during the production process.
- Delivering deliverables & download access — providing digital product download links and delivering work files to Clients.
- Service communication — answering questions, providing technical support, and following up on revision or warranty requests.
- Accounting & tax purposes — maintaining transaction records in accordance with applicable legal obligations in Indonesia.
- Improving service quality — analyzing anonymous website usage data to understand user needs and improve the shopping experience.
- Marketing communication — sending information about new services, offers, or relevant content, only if you have given prior consent.
Moncer Studio does not store credit/debit card data, full bank account numbers, or your payment access credentials. All payment processing is handled by encrypted third-party payment service providers.
Sharing Data with Third Parties
Under certain conditions, your data may be shared with third parties involved in our service operations, subject to strict terms:
Operational Service Providers
- Online store platform — for store management, orders, and customer accounts.
- Payment gateway (Midtrans, Xendit, or other providers used) — to process transactions securely.
- Hosting & domain provider — for the operation of the Moncer Studio website.
- Email & communication services — for sending transaction notifications and project communications.
- Google Analytics / website analytics tools — for anonymous and aggregated website usage data.
Legal Obligations
Moncer Studio may disclose your data to authorities when required by law, court order, or an official request from a legitimate law enforcement agency in Indonesia — in accordance with the ITE Law and applicable legislation.
All third parties we use are required to maintain the confidentiality of your data and use it only for the agreed purposes. They are not permitted to use your data for any other purpose.
Cookies & Tracking Technologies
The Moncer Studio website uses cookies — small text files stored in your browser — to enhance the shopping experience and analyze website usage. The following types of cookies are used:
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Required for basic website functions: login sessions, shopping cart, form security. | No — the website will not function without these. |
| Functional Cookies | Remember your preferences such as language, region, and display settings. | Yes — can be disabled through browser settings. |
| Analytics Cookies | Collect anonymous data about pages visited, visit duration, and traffic sources (Google Analytics). | Yes — can be disabled through browser settings or Google Analytics opt-out. |
| Marketing Cookies | Display relevant ads on other platforms based on your browsing history (if enabled). | Yes — can be disabled through browser settings. |
You can manage or disable cookies through your browser settings. However, please note that disabling essential cookies may affect the shopping cart and checkout functionality of our online store.
Data Storage & Security
- Transaction & accounting data is retained for a minimum of 5 years in accordance with Indonesian tax regulations.
- Project & communication data is retained while the project is active and for a maximum of 2 years after project completion, unless legal requirements mandate longer retention.
- Online store account data is retained as long as the account is active. If you delete your account, transaction data is still retained in compliance with tax obligations.
- Technical & analytics data (anonymous data) is retained for a maximum of 26 months in accordance with standard Google Analytics policies.
Security Measures We Implement
- SSL/TLS encryption on all website pages and transaction processes.
- Internal data access is restricted to personnel who require it for their duties.
- Regular system and plugin updates to prevent security vulnerabilities.
- Sensitive payment data is not stored on our own servers — it is fully managed by licensed payment gateways.
- Regular data backups to prevent data loss.
Although we implement adequate security measures, no system is 100% immune to cyber threats. In the event of a security incident affecting your data, we are committed to notifying you in accordance with PDP Law No. 27 of 2022.
Your Rights over Personal Data
In accordance with Law No. 27 of 2022 on Personal Data Protection, you have the following rights over the personal data we manage:
- Right to Access Data
You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. - Right to Rectify Data
You have the right to request correction of personal data that is inaccurate, incomplete, or no longer relevant. - Right to Delete Data
You have the right to request deletion of your personal data that is no longer needed, unless we have a legal obligation to retain it (such as transaction data for tax purposes). - Right to Withdraw Consent
You have the right to withdraw consent for the use of your data at any time, particularly for marketing communication purposes, without affecting the validity of processing prior to withdrawal. - Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions as regulated by the PDP Law. - Right to Data Portability
You have the right to receive your personal data in a machine-readable format and transfer it to another data controller, to the extent technically feasible. - Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
To exercise the above rights, please contact us through the contact information provided at the bottom of this page. We will respond to your request within a maximum of 14 business days in accordance with the PDP Law.
Children's Data
Moncer Studio’s services and products are not intended for children under the age of 18. We do not knowingly collect personal data from minors.
If you become aware that a minor has provided personal data to us without the consent of a parent or legal guardian, please contact us immediately so that the data can be deleted as soon as possible.
Links to Third-Party Websites
The Moncer Studio website may contain links to third-party websites or platforms such as social media, marketplaces, or other reference sources. This privacy policy applies only to websites and services operated directly by Moncer Studio.
Moncer Studio is not responsible for the privacy practices or content of such third-party websites. We recommend that you read the privacy policy of each third-party website you visit.
Changes to Privacy Policy
Moncer Studio reserves the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any changes will be published on this page along with the update date shown at the top of the document.
For significant changes, we will endeavor to notify registered Clients via email or through a visible notification on the website at least 7 days before the changes take effect. Use of our services or website after changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your rights over personal data as described in this policy, please contact us:
Moncer Studio Team
Website: moncerstudio.com
Email: hello@moncerstudio.com
We are committed to responding to every personal data request within a maximum of 14 business days from when the request is received.
If you have any questions, concerns, or wish to exercise your rights over personal data as described in this policy, please contact us:
This Privacy Policy serves as Moncer Studio's official commitment to protecting your personal data.
For further inquiries, please contact us through moncerstudio.com