Terms & Conditions of Service
By accessing the website, placing an order through the online store, or using Moncer Studio’s services in any form, you are deemed to have read, understood, and agreed to the entire contents of these terms and conditions. This document constitutes a legally binding agreement between the Client and Moncer Studio as a provider of creative services and digital products in Indonesia.
Definitions & Scope of Services
In this agreement, the following terms shall mean:
- “Moncer Studio” is a creative services and digital product provider domiciled in Indonesia, encompassing graphic design, interface design (UI/UX), and professional website development services.
- “Client” is the party using the services or purchasing Moncer Studio products, whether an individual or a business entity.
- “Fixed Service Package” is a service package with a fixed price that can be ordered directly through the Moncer Studio online store.
- “Custom Service” is a service whose scope and pricing are agreed upon through a consultation process, a written proposal, and a manual invoice issued by Moncer Studio.
- “Digital Product” is a digital asset such as templates, presets, design kits, and similar items sold through the online store and available for download immediately after successful payment.
- “Deliverable” is the final output in the form of design files, website code, visual assets, or other outputs delivered to the Client.
Moncer Studio serves three main transaction channels:
Fixed Packages
Order directly via the online store. Price is fixed, paid in full 100% at checkout.
Custom Services
Consult first, then we prepare a proposal & manual invoice tailored to your specific needs.
Digital Products
Purchase via the online store, files are immediately available for automatic download after payment.
Ordering & Agreement
Under certain conditions, your data may be shared with third parties involved in our service operations, subject to strict terms:
Fixed Service Packages
- The Client selects an available package, completes the required information, and finalizes full payment (100%) at checkout.
- The order is considered valid after payment is automatically confirmed by the system.
- The Moncer Studio team will contact the Client within 1×24 business hours to begin the onboarding and brief collection process.
- The scope of work follows the package description listed on the product page at the time the order was placed.
Custom Services
- The Client clearly communicates their requirements, references, and project targets to the Moncer Studio team.
- Moncer Studio provides a written price quotation and estimated timeline.
- The Client approves the quotation in writing as official confirmation to commence the project.
- The Client makes a down payment (DP) of at least 50% of the total project value based on the invoice issued by Moncer Studio.
- The remaining 50% is settled after the project is completed and before file or access handover to the Client.
- Project work begins after the DP is received and confirmed by Moncer Studio.
Direct Purchase
- Payment is made in full (100%) at checkout through the methods available in the online store.
- Product files are available for automatic download immediately after payment is successfully confirmed.
- Download links are personal and are not to be distributed to other parties.
- The Client is responsible for ensuring their device and software are compatible with the product file format as specified on the product page.
Note: Moncer Studio reserves the right to decline or cancel orders that do not align with our capacity, schedule, or applicable values, without any obligation to provide further explanation.
Payment
- Fixed Packages, Digital Products Full payment (100%) is completed at checkout through the methods available in the online store.
- Custom Services 50% DP before work begins; 50% balance after project completion before handover.
- All listed prices are final prices in Indonesian Rupiah (IDR).
- If the Client requires a VAT-inclusive invoice, this must be communicated before the transaction takes place. Taxes are fully borne by the Client.
- Price quotations for custom services are valid for 14 calendar days from the date the quotation is issued.
For custom services: late payment of more than 14 business days past the due date may result in project postponement or suspension, without eliminating the Client’s payment obligation.
Production Process & Revisions
Estimated production time for each package or custom service is communicated at the time of ordering or quotation, and may change based on complexity, queue, and completeness of materials from the Client.
Revision Terms
- The number of included revisions is stated in the package description (for orders via the online store) or in the quotation document (for custom services).
- Revisions cover changes that remain within the scope of the agreed initial brief.
- Significant changes outside the initial scope (change of scope) will incur additional charges, which will be communicated to the Client in advance.
- Revisions exceeding the agreed number will incur additional charges.
- After the Client gives final approval for the work, subsequent changes are counted as new work or paid revisions.
For packages ordered through the online store: details on the number of revisions and estimated production time are listed on each package page. Please read them before placing an order.
Client Obligations
- Provide all required materials, content, data, and information completely, accurately, and in a timely manner to prevent delays in production.
- Ensure that all materials submitted to Moncer Studio are free from copyright, trademark, and intellectual property rights infringements of third parties.
- Maintain the confidentiality of access credentials (username, password, API key, and other credentials) provided by Moncer Studio and not share them with unauthorized parties.
- Bear full responsibility for all content displayed on the website or digital media produced by Moncer Studio, including the validity of information and compliance with applicable Indonesian law.
- Use purchased digital products in accordance with the applicable license and not redistribute, resell, or claim them as one’s own work.
Intellectual Property Rights
- Fixed Packages, Custom Services All copyrights to deliverables that have been fully paid for shall be transferred to the Client, unless otherwise agreed in writing in a separate agreement.
- Prior to full payment, all work results remain the property of Moncer Studio and may not be published, reproduced, or used by the Client.
- Digital Products Purchases grant a limited, non-transferable license to the registered buyer. This license permits the buyer to implement the product directly within their own projects or business operations only. The digital product license may not be sold, transferred, sublicensed, or granted to any third party in any form — including but not limited to: reselling the product as a standalone asset, offering it as part of a service package to third-party clients, or using it as a base template that is resold under another party’s name.
- Moncer Studio reserves the right to display work results as portfolio, unless the Client expresses objection in writing with legitimate business confidentiality reasons.
- Third-party assets (stock photos, premium plugins, licensed fonts) used in the project remain subject to the respective provider’s license. The Client is obligated to understand and comply with those terms.
Prohibited Content
- Fraud, Ponzi schemes, or any activities that violate Indonesian law.
- Online gambling without official authorization from the Government of the Republic of Indonesia.
- Content containing elements of ethnicity, religion, race, and inter-group (SARA) hatred, hate speech, or discrimination in any form.
- Pornographic content or adult content that conflicts with decency norms and applicable regulations.
- Sale of products or services that violate the laws and government regulations of the Republic of Indonesia.
- Narcotics, illegal weapons, or goods prohibited from circulation in Indonesia.
Limitation of Liability
- Data loss or damage resulting from the Client’s negligence in maintaining access or performing independent backups.
- Policy changes by third-party service providers (hosting, domain, plugins, payment platforms, payment gateways) that affect the Client’s services.
- Business losses, loss of revenue, or indirect damages resulting from disruptions to the website or digital services.
- Functional failures caused by system or server configuration changes made independently by the Client without Moncer Studio’s knowledge.
- Compatibility issues of digital products with the Client’s device or software that does not meet the minimum specifications listed on the product page.
- Website position or ranking in search engines (SEO), as it depends entirely on third-party algorithms beyond Moncer Studio’s control.
Confidentiality
Moncer Studio is committed to maintaining the confidentiality of project information and Client data. Confidential information will not be shared with third parties without the Client’s written consent, unless required by law or authorized institutions in the context of a legitimate investigation.
The same applies to the Client — Moncer Studio’s methodology, work processes, and internal technical information are confidential and may not be shared with other parties without written permission.
Dispute Resolution
In the event of a dispute, both parties agree to resolve it through deliberation first within 14 business days from when the dispute arises. If no agreement is reached, resolution shall be conducted in accordance with the laws of the Republic of Indonesia, referring to:
- Law No. 8 of 1999 on Consumer Protection
- The applicable Indonesian Civil Code (KUHPerdata)
- Other relevant Indonesian legislation
Changes to Terms & Conditions
Moncer Studio reserves the right to amend these terms and conditions at any time without prior notice. Changes take effect after being published on the official website. Use of services or purchase of products after changes are published constitutes acceptance of the latest terms. Clients are advised to check this page periodically.
These Terms & Conditions serve as a legally binding document between the Client and Moncer Studio.
For questions or clarifications, please contact us through moncerstudio.com